Shipping policy

SHIPPING POLICY

Last updated: 16 February 2026
Business Name: Grape & Fork
Contact Email: Grapeandfork@gmail.com

1. Order Processing Time

All physical products are made to order. Production begins once your order is placed.

Processing time:

3-7 business days (excluding weekends and public holidays)

During peak seasons (such as holidays), processing times may be extended.

Once your order has been produced, it will be shipped using the delivery method selected at checkout.

2. Estimated Shipping Times

Shipping times vary depending on destination and carrier.

Estimated delivery times:

  • New Zealand: 3–7 business days

  • Australia: 5–10 business days

  • United States: 5–10 business days

  • Canada: 5–10 business days

  • United Kingdom: 5–10 business days

  • European Union: 5–15 business days

  • Rest of World: 7–21 business days

These timeframes are estimates only and are not guaranteed.

Delays may occur due to customs processing, carrier disruptions, or seasonal demand.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Product type

  • Order size

All applicable shipping charges will be displayed before payment is completed.

4. Customs, VAT & Import Taxes

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT or local sales taxes

These charges are determined by the destination country and are the responsibility of the customer.

Grape & Fork is not responsible for customs delays or additional import charges imposed by local authorities.

For EU and UK customers:
VAT may be collected at checkout where applicable, or it may be charged upon import depending on local regulations.

5. Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

Please allow 24–48 hours for tracking details to update after receiving your shipping confirmation.

6. Incorrect Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If an incorrect address is provided:

  • We are not responsible for orders delivered to the wrong address.

  • If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

Address changes may be possible within 2 hours of placing an order.

7. Lost or Stolen Packages

If your tracking information indicates that your package was delivered but you have not received it:

  1. Check with household members or neighbours.

  2. Contact your local carrier.

Grape & Fork is not responsible for stolen packages once delivery has been confirmed by the carrier.

If a package is confirmed lost in transit, please contact us within 14 days of the expected delivery date.

8. Delivery Delays

We are not liable for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Severe weather

  • Labor disruptions

  • Force majeure events

Shipping timeframes are estimates and do not constitute guaranteed delivery dates.

9. Multiple Shipments

Because products are produced at different fulfillment facilities, your order may arrive in separate packages.

You will receive tracking information for each shipment.

10. Contact Information

For shipping inquiries, please contact:

Grape & Fork
Email: Grapeandfork@gmail.com